QUESTION:
Do I need to order scoring separately from the assessments?
ANSWER:
If you are ordering the COPSystem Machine-Scoring Career Measurement Package you will not need to purchase basic scoring separately, as it is included in the package price. The price for individual machine-scorable assessments does not include the cost of scoring; the Basic Individual Report may be purchased when you order the assessments or when you send them in for scoring. Services beyond the Basic Individual Report should be added to orders as needed.

QUESTION:
What if I want an extra copy of results for my records?
ANSWER:
One copy of the individual profile is provided with the Basic Individual Report; additional copies of examinee reports are available at a low cost.

QUESTION:
How long will it take to get my results back?
ANSWER:
Results will be returned no later than 10 business days from receipt. If you are interested in expedited service, please contact the scoring department.

QUESTION:
Is there a minimum number of assessments I need to send?
ANSWER:
If you are administering the entire COPSystem, we ask that you send a minimum of two sets of COPS, CAPS and COPES. If you are administering assessments individually, the minimum number for scoring is five. Smaller sets of assessments will be subject to the minimum charge for scoring.

QUESTION:
Are there any special instructions for sending the assessments in for scoring?
ANSWER:
You should arrange the booklets in the order that you would like the results returned. If examinees have taken all three COPSystem assessments, please ask each individual to put both the COPS and COPES booklets inside of the CAPS booklet. Please be sure to include a contact name and phone number, the address for returning the results, and any special instructions you might have. If you have prepaid the scoring it is helpful if you include the relevant invoice number or your customer identification number. Otherwise please include a purchase order, credit card information, or billing instructions. Click here for a "Request for Scoring Services Worksheet". This worksheet may be helpful if you are unsure of the information you need to include with the assessments.

QUESTION:
Where do I send the assessments?
ANSWER:
If you will be using the postal service please send scoring to: Data Processing, ERAS, P.O. Box 70135, San Diego, CA 92167. If you are using any other carrier please send scoring to: Data Processing ERAS, 4869 Santa Monica Ave., Ste. F, San Diego, CA 92107.